Contact us at 877-287-8060 or
info@dottinoconsulting.com

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The Three Day Miracle

The Grass Roots
Innovation Workshop
(GRI™)

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#2 Memory Marquee

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The story behind the
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Case Studies:

Making alchemy possible for
organizations of every description.

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Home One: Landing

Dottino Consulting Group (DCG) is a unique management-consulting firm specializing in the sustainable transfer of problem-solving innovation skills to frontline workers and new frameworks of thinking and behavior to leaders and managers. This drives customer experience and employee engagement to new levels, while reducing costs and enhancing revenues.

Grass Roots Innovation™

Popularly referred to as “The Three Day Miracle,” GRI™ is a workshop for frontline employees and their immediate manager/supervisor to identify and eliminate barriers to customer/client experience, process inefficiency and financial performance.

Leadership Frameworks™

One of DCG’s highest impact offerings, this workshop is focused on teaching critical leadership skills to managers/executives throughout the organization. This workshop complements Grass Roots Innovation (GRI) efforts.

Company Overview Brochure

View or download our company brochure.

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Testimonials

  • Patient satisfaction skyrockets to more than 90% (from less than 20%).

    “We had a number of Emergency Room teams go through Grass Roots Innovation in April and then sent our managers to the Leadership Frameworks class in September. It all paid off in December. We had the third highest volume in the history of the hospital – nearly 5000 patients – and we did it with 30% less staff. Morale is higher than ever and our Patient Experience scores have gone from the teens to the 90th percentile. On a personal level, each time I attend one of your workshops I learn something useful that helps me grow professionally. Combined with your mentoring and coaching I have become a much stronger leader for my team and the results speak for themselves. January continued to have historically high volumes and our patients are seeing the results of a fully engaged team of caregivers. We have moved five composites above the 75th percentile and one above 90 on our patient sat survey! And we are getting better each month and expect to have the other three above the 75th percentile within the next two months.”
    John LazarusDirector, Emergency Dept. | Fish Memorial Hospital | Orange City, Florida
  • DCG transforms patient care by creating a collaborative culture.

    “Working with DCG has given our team the opportunity to learn skills that are allowing us to have meaningful conversations with each other regarding the single most important thing – patient care. They have helped to break down the silos that have kept us from working collaboratively and creatively to provide an exceptional experience for our patients and their families. In addition, they have helped us realize that everything we do and everything we communicate as leaders needs to focus the team around our goals and priorities. 2013 was the first year that we exceeded all of our financial targets and are making significant progress in our patient experience results. Tony, you are a great mentor, coach and friend. Your passion and investment in the success of our team (and in me) has been such a blessing. We are on the verge of greatness and the lessons I have learned from you are helping me be a better leader, wife and mother.”
    Jennifer ShullCNO | Fish Memorial Hospital Orange City, Florida
  • World-class satisfaction scores, 20% in patient volume growth attributed to DCG.

    “As a result of the work DCG did with my ED team, you have reduced door to doc time to less than 30 minutes, which led to a 20% growth in our in-patient volumes. And expanding this work to our in-patient and support teams has given us world-class Gallup Scores and patient satisfaction results above the 90% percentile. This has led us to an increase in our in-bed capacity and we now have more than 2000 employees. I want to personally thank you for the one-on-one help you have given me as it has made a significant impact on my leadership skills that I will be able to use forever.”
    Brian Adams COO | Florida Hospital Altamonte
  • DCG helps British Airways identify new revenue channels worth $1B over seven years.

    “DCG has helped bring British Airways through one of the most difficult times in our company history. Your work with our sales regions in the USA has resulted in more than $1B in new revenue over the last 7 years. Not sure we would have survived without your workshops that brought new skills to the USA sales team that have dramatically impacted how they work.”
    Jim KalinowskiFormer Director Marketing | British Airways
  • GRI projects just keep on delivering for ASCAP.

    “The one thing that's so gratifying about the GRI (Grass Roots Workshop) is that when I go from department to department reviewing operations in ASCAP and comment on the meaningful innovation made by staff or management, they inevitably say to me. ‘Don't you remember, that was a Grass Roots project?’ I have studied a number of improvement techniques but continue to be amazed at the simplicity of GRI and how incredibly powerful and life-changing the results continue to be for the graduates. This is one workshop that continues to deliver sustained results. And the bottom line numbers are well over $2 million in benefits.”
    Marshall TarleyFormerly Director of Leadership Development | ASCAP …and currently a DCG consultant
  • DCG creates a Three Day Miracle

    “After seeing the anger, frustration, and stress that my nurses expressed on the first day of their Grass Roots Workshop and then seeing the results you helped them produce over the last 5 weeks, the three-day workshop is truly a ‘Three Day Miracle.’ All of my Nurse Practice Councils will be going through your workshop.”
    Connie HamiltonSenior VP /CNO | Florida Hospital (20,000 employees / 8 Locations)

Meet Our Executive Team

Meet Our Advisory Board

Mind Mapping

Mind Mapping

Learn an indispensable tool that can be used to enhance organizational communications, creativity, teamwork, and problem solving.

 

Cognitive Fitness

Cognitive Fitness

This workshop reshapes people’s thinking and behaviors. This includes basic memory techniques that can be applied to day-to-day work actions.

Creativity

Creativity

A one-day seminar that explains how organizational dynamics and memory impact an organization’s innovation.

Team Building

Team Building

A one-day seminar that highlights the basics of human thinking and how this impacts organizational dynamics and teamwork.