Contact us at 877-287-8060 or
info@dottinoconsulting.com

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The Three Day Miracle

The Grass Roots
Innovation Workshop
(GRI™)

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Case Studies:

Making alchemy possible for
organizations of every description.

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Home One: Landing

Dottino Consulting Group (DCG) is a unique management-consulting firm specializing in the sustainable transfer of problem-solving innovation skills to frontline workers and new frameworks of thinking and behavior to leaders and managers. This drives customer experience and employee engagement to new levels, while reducing costs and enhancing revenues.

Grass Roots Innovation™

Popularly referred to as “The Three Day Miracle,” GRI™ is a workshop for frontline employees and their immediate manager/supervisor to identify and eliminate barriers to customer/client experience, process inefficiency and financial performance.

Leadership Frameworks™

One of DCG’s highest impact offerings, this workshop is focused on teaching critical leadership skills to managers/executives throughout the organization. This workshop complements Grass Roots Innovation (GRI) efforts.

Company Overview Brochure

View or download our company brochure.

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Testimonials

  • Patient satisfaction skyrockets to more than 90% (from less than 20%).

    “We had a number of Emergency Room teams go through Grass Roots Innovation in April and then sent our managers to the Leadership Frameworks class in September. It all paid off in December. We had the third highest volume in the history of the hospital – nearly 5000 patients – and we did it with 30% less staff. Morale is higher than ever and our Patient Experience scores have gone from the teens to the 90th percentile. On a personal level, each time I attend one of your workshops I learn something useful that helps me grow professionally. Combined with your mentoring and coaching I have become a much stronger leader for my team and the results speak for themselves. January continued to have historically high volumes and our patients are seeing the results of a fully engaged team of caregivers. We have moved five composites above the 75th percentile and one above 90 on our patient sat survey! And we are getting better each month and expect to have the other three above the 75th percentile within the next two months.”
    John LazarusDirector, Emergency Dept. | Fish Memorial Hospital | Orange City, Florida
  • The DCG Difference

    “On several occasions two years ago I had come to this emergency room as a patient and was treated very badly. When I found out today that I needed to come to this hospital, I dreaded coming back. The only reason I came back, was because this is where my Dr. instructed me to return. From the minute I came into the ED, the staff seemed caring—far different than in the past. They smiled and were concerned. My nurse explained what was happening and I felt confident that she would take good care of me. She even asked about my children and family, creating a more personal level and putting me at ease. I will never dread coming here again. THINGS HAVE REALLY CHANGED!”
    Patient – Emergency DepartmentFish Memorial | Orange City, Florida
  • DCG transforms Doctor’s life.

    “My wife cannot believe the changes in me. I get home for dinner, eat with the kids, am not stressed and take time to help the kids with their schoolwork. You have given me my life back. Every physician in the hospital should be made to attend your Grass Roots Innovation workshop.”
    Dr. Paul Medical Director, Emergency Dept. | Florida Hospital
  • DCG transforms patient care by creating a collaborative culture.

    “Working with DCG has given our team the opportunity to learn skills that are allowing us to have meaningful conversations with each other regarding the single most important thing – patient care. They have helped to break down the silos that have kept us from working collaboratively and creatively to provide an exceptional experience for our patients and their families. In addition, they have helped us realize that everything we do and everything we communicate as leaders needs to focus the team around our goals and priorities. 2013 was the first year that we exceeded all of our financial targets and are making significant progress in our patient experience results. Tony, you are a great mentor, coach and friend. Your passion and investment in the success of our team (and in me) has been such a blessing. We are on the verge of greatness and the lessons I have learned from you are helping me be a better leader, wife and mother.”
    Jennifer ShullCNO | Fish Memorial Hospital Orange City, Florida
  • Holiday Inn in Binghamton, NY dares to raise prices.

    “I knew I had poor morale, lack of initiative, and a pervasive attitude that anything that went wrong was somebody else’s problem and this led to unhappy guests, one of which was Tony Dottino. Tony taught me how to get the staff to buy into my goals and then trust that if they spoke to me with candor and had suggestions for improvements no one would be punished. As a result, the hotel’s revenue increased by 35%, hotel occupancy increased by 13%, and customer satisfaction has put us into the top 10.  And we even dared to raise our prices in a tough competitive market.”
    Candace Jones General Manager | Holiday Inn | Binghamton, NY
  • Grass Roots Teams saves International Transportation company millions.

    “The GRI workshop is exactly what we needed in our company. I knew from my travels that the frontline employees had great ideas. What was needed was a pragmatic approach that would help them have the confidence to speak with upper management and give them the facts. In Europe alone, the teams have saved more than $1.2 million dollars – and we can add South Africa and the US to it, which gives us more than $2 million in measured benefits within the first year. What I like most about this work is you are giving our frontline employees reusable skills that will serve as the vehicle for transforming our culture and bringing sustainable results. I think of it as an annuity of annual benefits.”
    Ron GlickmanFormer CIO and Exec for Quality | UTi

Meet Our Executive Team

Meet Our Advisory Board

Mind Mapping

Mind Mapping

Learn an indispensable tool that can be used to enhance organizational communications, creativity, teamwork, and problem solving.

 

Cognitive Fitness

Cognitive Fitness

This workshop reshapes people’s thinking and behaviors. This includes basic memory techniques that can be applied to day-to-day work actions.

Creativity

Creativity

A one-day seminar that explains how organizational dynamics and memory impact an organization’s innovation.

Team Building

Team Building

A one-day seminar that highlights the basics of human thinking and how this impacts organizational dynamics and teamwork.