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Healthcare Testimonials

Healthcare

  • Patient satisfaction skyrockets to more than 90% (from less than 20%).

    “We had a number of Emergency Room teams go through Grass Roots Innovation in April and then sent our managers to the Leadership Frameworks class in September. It all paid off in December. We had the third highest volume in the history of the hospital – nearly 5000 patients – and we did it with 30% less staff. Morale is higher than ever and our Patient Experience scores have gone from the teens to the 90th percentile. On a personal level, each time I attend one of your workshops I learn something useful that helps me grow professionally. Combined with your mentoring and coaching I have become a much stronger leader for my team and the results speak for themselves. January continued to have historically high volumes and our patients are seeing the results of a fully engaged team of caregivers. We have moved five composites above the 75th percentile and one above 90 on our patient sat survey! And we are getting better each month and expect to have the other three above the 75th percentile within the next two months.”
    John LazarusDirector, Emergency Dept. | Fish Memorial Hospital | Orange City, Florida
  • Adventist leaders turn to DCG.

    “You are not the typical consultants. We think of you as part of our hospital family. When we need your help you are always there for us and always have our best interest at the top of all recommendations.”
    Paul BrantleyVice President Leadership Development | Adventist Health System
  • ED Transforms Patient Experience

    “I have been in the hospital several times in the past and have noticed an extreme difference in my nursing care this time. The level of care was phenomenal and the way the nurses are now interacting with patients leaves me with no concerns and that I am being taken care of as best as possible.”
    Patient - Unit 3900Florida Hospital | Altamonte Springs, Florida
  • A Leader Transformed by Leadership Frameworks™

    “Tony, your coaching and Frameworks class have changed the way I lead the organization and it has made a dramatic impact on me personally as well as professionally.”
    Beth WeagraffCOO | Florida Hospital
  • DCG transforms Doctor’s life.

    “My wife cannot believe the changes in me. I get home for dinner, eat with the kids, am not stressed and take time to help the kids with their schoolwork. You have given me my life back. Every physician in the hospital should be made to attend your Grass Roots Innovation workshop.”
    Dr. Paul Medical Director, Emergency Dept. | Florida Hospital
  • DCG and Grassroots Innovation transforms our culture and our results…. DNV BLOWN AWAY!

    “You have taught the executive team a new way of connecting with our frontline team and this has led to creating space for candid feedback to take place. This has helped us move to a high performing culture that is non-threatening and proactive. Any issues concerning patient care are addressed immediately and the results have shown in our overall willingness to recommend. Currently our Patient Experience scores are above the 75th percentile. Our employee morale/engagement as shown in our latest Gallup survey is the best we have ever achieved at 4.32. For an organization of almost 9000 people, the executive team is pleased but not satisfied. We will continue to utilize the skills and tools you have given us to create the high-performance culture we desire. And to finish it off, we just finished a full week of the DNV doing their audit. Our survey was exceptional...Zero clinical findings; A NEVER in the history of our surveys...the surveyors were blown away and our team was beaming! Long week, but well worth it!!"
    Yamile LunaVP of HR / Patient Experience | Florida Hospital