Healthcare Testimonials

Healthcare

  • ED Transforms Patient Experience

    “I have been in the hospital several times in the past and have noticed an extreme difference in my nursing care this time. The level of care was phenomenal and the way the nurses are now interacting with patients leaves me with no concerns and that I am being taken care of as best as possible.”
    Patient - Unit 3900Florida Hospital | Altamonte Springs, Florida
  • The largest Medicare hospital in the nation turns to DCG.

    “I have trust and confidence in DCG when seeking ideas on how to progress on our strategic agenda. You always leave me with new thoughts and solutions on how we can do this. The work you did in our seven hospital emergency departments was critical to reducing our door to doctor times from more than 90 minutes to less than 30. This has helped us increase our ED patient visits that in turn have led to increased in-patient volumes. Another thing you have done is help us transform the way each of my locations present their business plans at the annual strategic/budget conference. As a result, we are much clearer in our direction, commitments, accountabilities and actions plans. As a result, we have seen our annual market share grow over 3% the last four years while our competitors have lost market share.” (Florida Hospital Central Region is the largest Medicare hospital system in the USA with 475k patients.)
    Brian ParadisPresident | Florida Hospital Central Region
  • Brain-to-Brain Communication raises patient sat scores

    “Your brain-to-brain communications segment from the Leadership Frameworks session has totally changed the way I talk with patients and their families. This has helped me get patients and families to speak candidly while still in hospital. This has uncovered nursing issues that the nurse managers can address and fix while the patient is still in the hospital. This has helped us improve our patient sat scores.”
    Susan O’BoyleVice President, Quality | White Plains Hospital – New York
  • When Hospital Staff Learn Brain-to-Brain Communication

    “I work in a large hospital in Ohio and I just want to say what an awesome hospital this is. Patient Care is EXCELLENT with everyone from transport to Andrea in Doppler. Every single person I came in contact with introduced themselves and asked me what they could do to make me comfortable. You should be proud of your institution.  It is outstanding!”
    Patient - Unit 4900Florida Hospital | Altamonte Springs, Florida
  • A 20-year logjam broken by DCG.

    “I have been here for more than 20 years and never thought this place would ever change. But it is changing, just as you said it would during our Leadership Frameworks session. Honestly, we have been through the consulting drill so many times I never believed any consultant could change this culture.”
    Dr. MartenAssistant Medical Director, Emergency Dept. | Fish Memorial Hospital
  • “In my 28-year career at Florida Hospital, the greatest gift I have ever been given was being selected and trained to teach Leadership Frameworks to other managers.”
    Barbara ErmannDirector of Psychiatry | Florida Hospital