Healthcare Testimonials

Healthcare

  • When Hospital Staff Learn Brain-to-Brain Communication

    “I work in a large hospital in Ohio and I just want to say what an awesome hospital this is. Patient Care is EXCELLENT with everyone from transport to Andrea in Doppler. Every single person I came in contact with introduced themselves and asked me what they could do to make me comfortable. You should be proud of your institution.  It is outstanding!”
    Patient - Unit 4900Florida Hospital | Altamonte Springs, Florida
  • A Leader Transformed by Leadership Frameworks™

    “Tony, your coaching and Frameworks class have changed the way I lead the organization and it has made a dramatic impact on me personally as well as professionally.”
    Beth WeagraffCOO | Florida Hospital
  • The largest Medicare hospital in the nation turns to DCG.

    “I have trust and confidence in DCG when seeking ideas on how to progress on our strategic agenda. You always leave me with new thoughts and solutions on how we can do this. The work you did in our seven hospital emergency departments was critical to reducing our door to doctor times from more than 90 minutes to less than 30. This has helped us increase our ED patient visits that in turn have led to increased in-patient volumes. Another thing you have done is help us transform the way each of my locations present their business plans at the annual strategic/budget conference. As a result, we are much clearer in our direction, commitments, accountabilities and actions plans. As a result, we have seen our annual market share grow over 3% the last four years while our competitors have lost market share.” (Florida Hospital Central Region is the largest Medicare hospital system in the USA with 475k patients.)
    Brian ParadisPresident | Florida Hospital Central Region
  • ED Transforms Patient Experience

    “I have been in the hospital several times in the past and have noticed an extreme difference in my nursing care this time. The level of care was phenomenal and the way the nurses are now interacting with patients leaves me with no concerns and that I am being taken care of as best as possible.”
    Patient - Unit 3900Florida Hospital | Altamonte Springs, Florida
  • A 20-year logjam broken by DCG.

    “I have been here for more than 20 years and never thought this place would ever change. But it is changing, just as you said it would during our Leadership Frameworks session. Honestly, we have been through the consulting drill so many times I never believed any consultant could change this culture.”
    Dr. MartenAssistant Medical Director, Emergency Dept. | Fish Memorial Hospital
  • Patient satisfaction skyrockets to more than 90% (from less than 20%).

    “We had a number of Emergency Room teams go through Grass Roots Innovation in April and then sent our managers to the Leadership Frameworks class in September. It all paid off in December. We had the third highest volume in the history of the hospital – nearly 5000 patients – and we did it with 30% less staff. Morale is higher than ever and our Patient Experience scores have gone from the teens to the 90th percentile. On a personal level, each time I attend one of your workshops I learn something useful that helps me grow professionally. Combined with your mentoring and coaching I have become a much stronger leader for my team and the results speak for themselves. January continued to have historically high volumes and our patients are seeing the results of a fully engaged team of caregivers. We have moved five composites above the 75th percentile and one above 90 on our patient sat survey! And we are getting better each month and expect to have the other three above the 75th percentile within the next two months.”
    John LazarusDirector, Emergency Dept. | Fish Memorial Hospital | Orange City, Florida