Management Never Listens to Our Ideas
The Challenge
Today's economic climate continues to put demands on companies to find better ways of providing valued products and services to their customers/clients. The front line employees have direct contact with them and often have ideas on how to do this. The challenge for most organizations today is how to solicit these ideas from their grass roots employees in a way that improves the bottom line.
The Core Problem
Customers/clients all have different sets of expectations. This is compounded for a service business since the demand for personal customization is even greater. The combination of the two issues creates a constant struggle in maintaining revenue streams while holding profit margins. It necessitates a need for front line workers to have a more developed skill set of fundamental business and financial skills. Their immediate dialogue with clients provides an outstanding opportunity to uncover new market channels as well as uncovering efficiency improvements. How do we create a mindset where each front line employee believe that their manager will listen to them and thus discover new ways of doing business?
GRI for Front Line Workers Helps Employees' Voices and Ideas be Heard
Companies that have learned to harvest the best ideas of their front line employees are becoming the survivors in todays economy. Amazing to them is that their grass roots workers actually have better ideas than some consultants. During this workshop we conduct interactive exercises that utilize real life work activities. We integrate cognitive science lessons with the topics of teamwork, creativity, communications, and process analysis to build the business acumen necessary for empowered front line workers. This creates an enthusiastic team of workers who are then able to utilize their own work experiences and ideas into bringing increased value to their customers. Actual improvement plans are developed to create an urgency and passion to the goals of the company that lead to the whole organization working together. Employee ideas are harvested and managers workloads are eased, creating a win win for everyone. And most importantly managers come to realize that listening to their employee's ideas is an investment of their time that pays off over and over.
