The Challenge
Hospitals are working harder than ever to improve patient care while reducing operating costs. In addition, most patients that do not want to be in a hospital. Most are afraid, but they will not tell the staff how they are feeling or what they are worried about. Despite more than two dozen contacts with hospital staff each day, most actually feel lonely. The end result? Frustration, both for the patient and the caregivers. This results in lower patient feedback and reduced H-Cap scores.
The Core Problem
Nurses are working harder than ever but not always seeing positive results from their efforts. They have difficulty communicating with patients, doctors, their managers and even their peers. Each patient has their own unique set of requirements and caregivers have their own unique personalities. How do caregivers provide all the individualized care needed by patients while still completing daily assigned tasks outside of their patients’ rooms?
The Patient Experience Workshop Helps Caregivers Achieve Superior Care and Dramatically Improve their Work Flows
We begin the Patient Experience workshop by educating hospital staff to look at each step of the patient care process in a new light. The workshop connects caregivers with administrators, nurse managers and, most importantly, the patient. By utilizing the latest cognitive science lessons, nurses will more effectively and efficiently collaborate with nurse managers, doctors, ancillary departments, caregivers and patients to build patient trust and improve patient experience outcomes.
