Patient Experience
Patient Experience
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Transforming Your Culture
Conducting traditional improvement projects like Six Sigma and TQM with Process Improvement specialists does not last because the front line employees did not drive the initiatives and were not motivated to change. Putting GRI-equipped employees in the driver's seat means employee engagement and workflow ownership.
Finding The "Failure"
GRI Research reveals that up to 40% of every work activity is unnecessary. This wasted time and cost is aptly called "Failure Activity" (corrections, rework, poor data, etc.).
The best way to improve your customer's experience and your bottom line is to cut the Failure out of the work flow. Once properly equipped, your employees, working with front line management, will find the Failure and get rid of it through GRI Improvement Projects.
