Throughout the workshop, managers will be building an understanding of their role as leaders in helping their new GRI teams (their employees who participate in the GRI workshop) successfully select and complete GRI Improvement Projects.
Each module includes individual and team activities that cement the key skills and make certain that each manager is capable of employing their new tools once back on the job.
Module 1) Defining Your GRI Strategy: Managers learn the major obstacles to top performance (Communication Gaps, Reactive Management Philosophies, Ineffective Leadership Profiles, etc.). Module One also distinguishes between Proactive and crisis-driven (Reactive) management. Participants learn that recognizing Reactive, crisis-driven aspects of their business is the first stage in employee engagement, performance innovation and long-term culture change.
Module 2) Creating Focus: Participants are introduced to "Henry", a fictional character that becomes the basis for the introduction of Mind Mapping. Mind Mapping is a simple and incredibly powerful tool for mimicking the way the brain processes information. Using Mind Mapping, managers will help employees become more proficient at idea generation, creativity, memory, note taking, presenting information and many other day-to-day requirements.
Module 3) The Message and Its Urgency: Managers gain a new foundation for establishing dialogue with their staff to build team work and better relationships. The module includes the four stages of Brain-To-Brain Communication, revealing how messages are constantly misunderstood and acted on incorrectly. Participants learn how to apply a series of Brain Principles (e.g. Association, Linking and Connecting) to clean up the messages, tie performance to goals and generate more urgency so employees perform more effectively.
Module 4) Maximizing Service: This module promotes new thinking about teamwork and communication that leads to permanent change. Participants learn about the Rational Brain and Emotional Brain, and how to use this knowledge to more effectively engage workers. Managers take this new information and apply it to building Creativity, Teamwork, Communication and Customer Relations.
Module 5) Pathways to Success: Module 5 prepares managers to have successful dialogues with employees that are candid and focus on outcomes. The module introduces proven methods to communicate 360 degree feedback that first defines employees• criteria for a successful relationship. Managers also practice crucial conversations, receiving and delivering feedback. Ultimately, the module provides the structure for both managers and employees to discuss and agree on successful performance improvement actions.
Module 6) Planning the Sequence Of Change: Module 6 helps managers establish a common language to break down complex work assignments into definable pieces, which can be managed by Grass Roots teams. The module pulls learning from the first five modules to ensure consistent interpretation of key business vocabulary. Work in this area results in a shift in employee mindsets, from "my job" to "our process," helping to create stronger commitment for teamwork and improved communication.
Module 7) Making It All Real: Participants learn how to pinpoint process improvement opportunities so they can more effectively select the right improvement projects and the right people to be on Grass Roots teams. In the module managers define what is necessary to sustain culture change. They learn how to shift their communication from general descriptions to specific behaviors. They also learn to prioritize their process improvement activities by selecting opportunities that a) tie to company goals and b) have a definable return on investment.
Module 8) Defining What Is Important To The Customer: A customer can certainly be external, but more often, customers are internal in the GRI performance improvement world. Managers learn how to help their teams identify what is most important to their customer.
Module 9) Calculating The Bottom Line: Participants learn best practices for determining the bottom line savings/profit to the organization. The module also discusses good and bad methods of inviting employees to GRI workshops and preparing them for their role after the workshop is complete.
Workshop Wrap-Up: Managers summarize their key learning moments and finalize their plans for taking the new principles back to their teams.