2002-06-01T00:00:00Z

It has been an extraordinary year since our last DCG Benchmarking session. A key lesson that has emerged from this testing year is that with dedication, focus and commitment, workers can triumph over seemingly insurmountable obstacles. DCG is especially proud to acknowledge the work of two of our clients, Con Edison and New York City Transit Capital Program Management, in their World Trade Center recovery efforts. Therefore, we begin this issue of Mind Matters by recognizing the outstanding efforts and achievements of these two world-class organizations. To date, we haven’t found two teams of executives, managers and employees that have faced such enormous business challenges, stress, and time constraints, yet recognized the importance of giving their co-workers the necessary skills and tools to effectively handle whatever challenges arose on a daily basis. Their PITT Teams (for more information about PITT see page 2), made up of line level workers, were energizing, exciting, and passionate speakers. They definitely made the day a value add, by providing us with new deposits to our think bank. Thank you ConEdison’s, Bill Donohue, Senior Vice President of Electric Operations, and Mary Jane McCartney, Senior Vice President of Gas Operations as well as Mysore Nagaraja, Senior Vice President and Chief Engineer of NYCTCPM for helping to make this year’s event such a success through your participation. We expect that the day’s other presenters from IBM, Holiday Inn, ASCAP and Buzan Group all provided a wealth of information and experiences to the attendees. The lessons that these presenters were able to convey provided testimony that the only limits on what people can do are those placed on them by their own thinking and that the human brain has capabilities, that when properly focused, can create awesome results. This year’s event was hosted by Con Edison’s Bill Donohue and Mary Jane McCartney. In Bill’s opening remarks, he emphasized his commitment to making sure his team of general managers, managers and union workers have the tools and skills necessary to improve the way they work together and make continuous innovation a standard. As Bill continued, “PITT is about giving people the critical thinking tools/skills to better identify and analyze problems, develop the best solutions to resolve them, and effectively communicate a plan of action to the appropriate people for implementation.” He especially noted a team that we saw at last year’s session which has just completed its’ 13th improvement effort. It’s union and management teams are a model that we are working to create throughout the company. When asked why he thought PITT works so well, Bill replied, “It’s due to our people. We have truly embraced PITT as a tool to enable our employees to communicate better especially since our executives always leave their stripes at the door.” John Sugrue, a business agent for ConEdison worker’s union, provided the reasons why they were initially skeptical to support PITT. However, Bill Donohue requested of John, “All senior business agents read The BrainSmart Leader, meet with Tony as a team and then attend a PITT workshop.” They discovered that union members were learning new skills and making presentations to executive management that were creating win/win results. The workers were being heard and improved efficiency became the result. Conflicts had a business context and issues were being resolved. ‡ - Tony Dottino, Founder of DCG "I was deeply affected by this session.  I saw that with the proper process, when an employer gives his workers an opportunity to innovate they were able to come up with and design a solution to the problem, so well demonstrated by the ConEd PITT Teams.  Tony Dottino brought a lot of energy and passion to the session, making it a well balanced and stimulating day." Justin Burke, General Manager, Corbis

2009-03-12T14:10:50Z

13 It has been an extraordinary year since our last DCG Benchmarking session. A key lesson that has emerged from this testing year is that with dedication, focus and commitment, workers can triumph over seemingly insurmountable obstacles.

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2009-03-24T00:27:56Z